Appointment Cancellation Policy

Appointment & Cancellation Policy

Appointment & Cancellation Policy

Please Read Carefully

Our goal is to provide quality health care for all our patients in a timely manner. No-shows, late arrivals, and cancellations can put an unnecessary strain on our providers, office staff, and other patients. Please be aware of our policy regarding missed appointments and late cancellations.

A cancellation is considered late when the appointment is cancelled less than 3 business days before the appointment time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a $80 missed appointment fee. In order to schedule another appointment an additional $80 deposit will need to be paid. Two or more late cancellations will result in us unable to schedule you further.

For ALL appointments, we require a credit card on file. A no show or late cancellation will result in a $80 charge to the patient’s credit card.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call 561-770-6402 as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call, text or email at 3 business days in advance. Our staff is paid per hour and is not available for any other patients or any matters during your appointment time, which they are reimbursed for regardless of whether the patient shows up or not. This also puts an unnecessary financial strain on the practice.

Review How to Cancel Your Appointment

If you need to cancel your appointment, please call 561-770-6402. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible to confirm your cancellation and make sure there are no time sensitive medicines ordered for your appointment, which may expire if not used in a timely manner.

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When it comes to restoring health and wellness, there is an emphasis on building a strong connection with the patient, allowing for more in-depth and personalized care. We offer our services to the residents of West Palm Beach, Wellington, Acreage, Loxahatchee, Lake Worth and surrounding areas.

Disclaimer: All information on this site is for informative purposes only. It is not intended to be medical advice and it is not a substitute for professional medical advice. Any/all communications through this website do not constitute a doctor-patient relationship. Images may not be copied, printed or otherwise disseminated without express permission from Vista Wellness MD.

8993 Okeechobee Blvd, Ste 108, West Palm Beach FL 33411